About My Work
Modern device management that keeps people productive and organizations secure.
I help organizations run their device fleets through Microsoft Intune and Endpoint Manager — from enrollment and configuration to compliance, app deployment and troubleshooting.
Alongside device management, I support identity and productivity services: Active Directory, Azure AD, MFA and Office 365. I’m looking to bring this experience in modern device management and cloud IT to a forward-looking organization.
Device Management Focus
Policies, profiles and compliance for Windows, Android and iOS — configured through Intune and Azure AD to meet organizational security standards.
Enterprise Support
Resolving enrollment failures, policy conflicts and escalated incidents with global teams, using ServiceNow and remote diagnostic tools.
Core Expertise
Hands-on skills across endpoint management, identity, collaboration tools and IT support.
Intune & Endpoint Manager
Enrollment, configuration profiles and application deployment for enterprise devices.
Mobile Device Management
Managing and securing devices across the major enterprise platforms.
Security & Compliance
Policies that keep devices and access aligned with security standards.
Identity Management
User lifecycle, groups and passwords across on-premises and cloud directories.
Office 365 Administration
Administering O365 and Azure AD portals and supporting users day to day.
Support & Troubleshooting
L1/L2 support, incident tracking and remote diagnostics for fast resolution.
Experience
Enterprise device management and IT support, built on a strong client-facing foundation.
Specialist
Jul 2026 – PresentHCL TechIntune Support Engineer
Jan 2024 – May 2025Ushta Te · Client: MicrosoftSenior Analyst
Jan 2022 – Dec 2023HCL TechnologiesCorporate Agency Manager (CAM)
Nov 2020 – Jan 2022HDFC LifeHow I Work
The habits I bring to every support queue and every project.
Problem Solving
Strong analytical skills for tracing enrollment, policy and access issues to their root cause.
Time Management & Teamwork
Handling multiple incidents on time while working closely with global teams.
Adaptability
Comfortable in fast-changing environments and quick to pick up new tools and platforms.
Quality Focus
A positive attitude and a commitment to getting the details right for every user.
Certifications
Microsoft certifications in cloud fundamentals and endpoint administration.
Microsoft 365 Certified: Endpoint Administrator Associate
Deploying, managing and securing devices and apps with Microsoft Intune and Endpoint Manager.
Microsoft Certified: Azure Fundamentals
Core cloud concepts, Azure services, security, identity and governance.
Education
Bachelor of Computer Applications
I.P. College, CCS University, Meerut
Intermediate (Science)
CBSE Board
High School (Science & Computer Applications)
ICSE Board
Let’s Talk
Hiring managers and recruiters looking for Intune, endpoint management or Microsoft 365 support talent — I’d be glad to connect.